Overview
Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments Japan is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you!
The Opportunity:
The Service Desk Specialist provides in-depth desktop support to Fisher Investments Japan and its employees. You will manage troubleshooting, diagnosing, and resolving complex PC and network problems. You will report to the Team Lead.
The Day-to-Day:
- Provide tier 1 and tier 2 support to end-users
- Perform installation, repair, and preventative maintenance of end-user software and hardware
- Establish network connectivity ,hardware and software configuration
- Support third-party software applications
- Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow
- Implement physical end-user inter- and intra- office relocation services
- Responsible for software pushes and desktop imaging
- Provide Tier 1 Telecom Support
- Help develop and improve the Service Desk's efficiency and customer service rating
- Orders equipment and services for employee business usage
- Provide a prompt response to user requests for information and assists in application system problem resolution
- May assist with translation services
- All other responsibilities assigned by Service Desk Management
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Additional responsibilities may include:
- As requested by management, helps with general office maintenance by working with vendors who provide services such as cleaning, basic repairs, moving furniture and other maintenance or facilities requirements; may also be asked to facilitate building deliveries, monitor inventory, and any other responsibilities
Your Qualifications:
- University degree, technical certifications, or combination of education and hands-on experience required
- Fluent in business English and Japanese
- 2 or more years of experience in IT and Infrastructure and Operations preferred
- A+ Certification preferred
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework preferred
- Experience in decision-making/troubleshooting
- Excellent customer service skills required
- Ability to work independently and prioritize work
- Exemplary written and verbal communication skills
Why Fisher Investments Japan:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:
- 100% coverage of your monthly medical, dental and vision premiums for you and your eligible dependents through Allianz Care
- Full refunds on physician fees, prescriptions, testing and more to cover costs outside of national insurance
- 24/7 access to emotional wellness resources for you and your dependents (Ginger emotional coaches and Allianz Employee Assistance Programme)
- Travel support benefits through Allianz and Bupa
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
FISHER INVESTMENTS JAPAN IS AN EQUAL OPPORTUNITY EMPLOYER