Japanese Client Service Associate

Overview

The Opportunity:

As a Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. Expect a dynamic day-to-day, where you will liaise with Sales Representatives, Investment Counsellors, and many other parties. You will be encouraged to ask questions, improve processes, and propose fresh solutions. We invest in employee development, and this role will offer growth and progression opportunities within the firm.

The Day-to-Day:

• Communicate with high-net-worth clients by phone and email in an open, team-oriented work environment
• Partner directly with our custodians to assist with administrative and operational tasks
• Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
• Support salespeople and help produce reports based on the current situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility

• A university degree or equivalent combination of education and experience
• You can connect with a wide array of audiences by phone and email, with a focus on client service
• Work well in a collaborative, team-oriented setting
• Commitment to maintaining quality of work while within defined timelines

• 100% coverage of your monthly medical, dental and vision premiums for you and your eligible dependents through Allianz Care
• Full refunds on physician fees, prescriptions, testing and more to cover costs outside of national insurance
• 24/7 access to emotional wellness resources for you and your dependents (Ginger emotional coaches and Allianz Employee Assistance Programme)
• Travel support benefits through Allianz and Bupa
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.