Overview
This is a remote role that may only be hired in the following location(s): New York
This position provides daily operational support for the Bank's Intranet with an emphasis on data and performance reporting. Conducts research and analysis with intranet data and reports on patterns, problems, and areas of improvement. Collaborates with content owners, offering advice and guidance to ensure content is effectively positioned for Bank associates and in accordance with applicable governance. Gathers technical requirements and provides web development expertise to improve data quality, develop analytical tools and create custom enhancements for intranet data collection. Assists cross-departmental content publishers and performs testing and debugging on the intranet and content management system as needed.
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Responsibilities
- Communication - Collaborates with stakeholders, offering advice and guidance to ensure content is effectively positioned for Bank associates. Ensures brand integrity and standards are maintained.
- Data and Performance Reporting - Collects, manages, and converts raw data into organized datasets to conduct research and analysis to understand channel audience needs. Produces reports based on data analysis, industry trends, and process capabilities. Uses analytics software and data visualization tools to develop quantitative reporting on web statistics, and to identify areas of improvement.
- Operational Support - Assists in the creation, collection, and publication of site content and materials via the Intranet. Offers stakeholders elevated service through thoughtful innovative design, workflow and guidance. Assists cross-departmental content publishers as part of the Bank's federated content publishing model to ensure quality and integrity.
- Technical Support - Corresponds with internal clients in a timely manner to resolve technical issues and concerns. Assists in continuous performance monitoring and enhancement efforts for the Intranet. Collaborates with Information Technology partners to keep the Intranet's user experience running optimally.
Bachelor's Degree and 2 years of experience in Web Development or Web Design
OR High School Diploma or GED and 6 years of experience in Web Development or Web Design
Preferred:
- Current contractor/contingent worker for First Citizens Bank
- Bachelor's Degree in Information Technology
The base pay for this position is generally between $79,050 and $95,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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