Responsibilities

We are a diverse group of designers, researchers and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating and improving the experience of our customers and of being on our team and at SVB.

We are looking for team members with a learning mindset, who can jump right in, make connections that are seemingly unrelated across products and experiences and are excited to learn the ins and outs of commercial banking products and collaborate with cross-functional partners. You are an advocate for the user and the design process and care deeply about all the details because you know it's these details and moments that matter that enable great end-to-end experiences. You embrace ambiguity and thrive in complexity.

You'll be a Sr. UX Designer within the Digital Onboarding team and help lead design for the next generation of digital onboarding platform used by prospects and employees. You'll help reimagine how SVB can design, optimize and integrate the onboarding experience to drive growth through client acquisitions, deepen existing client relationships and improve channel and process efficiency through a unified and fully compliant platform. You'll work with designers, product managers, developers and business stakeholders to understand requirements and pain points, conduct research and discovery, develop service blueprints and facilitate workshops to then design and deliver UX/UI designs that meet user and business goals.

Qualifications

Basic Qualifications:

Bachelor's Degree and 2 years of experience in User Experience (UX) OR High School Diploma or GED and 6 years of experience in User Experience (UX)

6-10 years designing digital product experiences in an agile development environment

Preferred Qualifications:

A portfolio of high quality UX deliverables based on user goals, data and business priorities, including annotated wireframes, flow diagrams, service blueprints, storyboards, high-fidelity prototypes, user research and production ready final assets that exemplify a deep understanding of the UI/UX design principles to define human-centered design solutions

A collaborative, Design Thinking mindset and the ability to advocate for the user, while operating with business and technical constraints and changing priorities

A proven track record of excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed

Ability to effectively present and communicate designs and design decisions to various levels of product, design and business leadership, give and receive feedback and adapt work and designs to the needs and constraints of the business

Exceptional knowledge of Figma to generate low-fidelity and high-fidelity prototypes as well as final designs for developer handoff and seeing built designs all the way through delivery

Experience designing for both internal and external users by leveraging Service Design best practices

Experience working with and adhering to design systems, patterns and style guides

The ability to onboard quickly into the Client Lifecycle Management part of the business, as well as our onboarding platform that you'll be designing for

Experience designing digital products in the financial services industry

Proficiency with Figma, Mural and user research platforms and other tools for testing and generating low-fidelity and high-fidelity prototypes, as well as JIRA for partnering with developers

Experience with business process automation software like Appian

Experience working with developers using React.js for responsive web apps

This job posting is expected to remain active for 10 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in CA or NY, the base pay for this position is generally between $138,210.00 and $186,990.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits