Senior Operations Court Coordinator

Overview

This is a hybrid role (after the initial training and introductory period), with the expectation that time working will regularly take place inside and outside of a company office.

This Senior Operations Court Coordinator position is responsible for timely and accurately processing legal documents affecting the Bank at a high level of complexity. Compiles and analyzes documentation related to legal matters such as search and seizure warrants, levies, garnishments, court orders, court summons, and other requests. Ensures that each document is served correctly and in compliance with all applicable laws. Takes account action in accordance with legal requests and communicates action with clients. Collaborates with wider business units to mitigate risk of breach or loss to the Bank. Serves as a point of contact with law enforcement, attorneys, and other involved parties to facilitate effective communication and compliance. May provide leadership for less experienced specialists in the work group.

• Legal Orders - Analyzes and interprets time-sensitive requests and accurately completes within service level standards, including but not limited to financial transactions, requestor response and notification to clients when applicable.
• Subpoenas - Receive, log, and review subpoena to determine enforceability. Review document to interpret confidentiality based on state and federal statutes. Contact requesting party for clarification and, if necessary, negotiate terms of the subpoena to narrow scope or extend due date. Notify client, as applicable, and serve as direct escalation point within the bank. Collect and organize all required documentation. Prepare documentation for delivery in a timely and accurate manner. Provide support for requesting parties via email or phone.
• Review - Leads the review of legal documentation to determine the nature of the request and the necessary subsequent action. Identifies client account associated with the request. Sources information by pulling credit card statements, examining signatures, and other methods of validation. May assist with wider audits or business reviews.
• Business Support - Maintains a strong knowledge of related laws and regulations to advise less experienced associates in the work group. Takes appropriate administrative steps to comply with legal requests which may involve seizing client assets, placing holds, closing accounts, and other actions. Processes responses, payments, notifications to external parties, and monthly reports. Works closely with clients, law enforcement, attorneys, and courts.
• Documentation - Compiles, evaluates, and maintains legal or court-related documentation. Ensures accurate tracking and reporting of all requests for compliance purposes, including tracking of incoming and outgoing communications. Analyze and give verbal or written explanations of sourced information to law enforcement, agents and attorneys and certifying and mailing to respective requestors. Provides copies of necessary documentation for legal stakeholders.
• Client Service - Communicates and clarifies legal requests to clients. Explains actions taken on client accounts or information as a result of legal requests, including limits on information being subpoenaed. Verifies and notifies victims of identity theft.
• Process Improvements - Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
• Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.

Bachelor's Degree and 0 years of experience in Banking or Financial Services and court documentation OR High School Diploma or GED and 4 years of experience in Banking or Financial Services and court documentation

• Knowledge of subpoenas, levies, and garnishments
• Analyzing / Understanding of complex legal orders and other requests
• Strong attention to detail and able to process high volume of work
• Understanding of bank transaction processing systems
• Partnering with Legal and management on escalations
• Assisting with process enhancements and training.