Overview

The Senior Loan Servicer for Community Development Finance (CDF) plays a critical role in supporting the servicing of transactions within the community development and affordable housing space. The position involves a diverse range of responsibilities, including operational support, detailed portfolio management and rigorous quality control. The Senior Loan Servicer will ensure all transactions comply with relevant bank regulations and standards, by managing documentation and coordinating with various internal and external partners. This role will require effective communication and collaboration skills to ensure smooth completion of servicing related tasks, loan modifications and draw requests. The Senior Loan Servicer will act as a subject matter expert, providing guidance, mentorship, and training to junior members of the CDF team. In this role, the Senior Loan Servicer will drive team objectives, contribute to strategic decision-making, and actively work on enhancing operational processes to ensure greater efficiency in the servicing of the CDF loan portfolio. As a senior team member, a primary responsibility will be identifying, managing, and completing special projects, and initiatives annually. This role will spearhead the implementation and roll-out of process improvement efforts, ensuring these enhancements align with organizational goals and best practices.

• Manage and maintain undisbursed loan proceeds according to the preapproved construction budget, ensuring accurate tracking and documentation of all construction sources and uses. Determine and reconcile funding sources for each transaction, posting information accurately. Prepare and coordinate the construction draw instructions with external construction inspector. Review monthly construction draws, contractor AIA documents, change order forms, lien releases and soft cost invoices to ensure accuracy and compliance. Order or verify receipt of necessary title-related documents, such as date down title, foundation, and lien-free endorsements. Coordinate with client, title company, construction inspector and participating bank to resolve issues and ensure seamless servicing of each loan.
• Prepare loan or subsidy advance documents and wire instructions for construction draw advances, ensure all required documentation is accurately completed in accordance with the construction budget. Conduct an audit of all data related to advance and disbursement instructions and associated documents, ensuring each request is processed smoothly and accurately.
• Maintain and update Ticklers, systems, and manuals to facilitate ongoing monitoring of outstanding items. Ensure records are current and accurately reflect deal status. Review and manage each tracking tool to confirm completion of required tasks and actions through loan maturity.
• Prepare, oversee, and approve loan advance package, including those for pool commitments and advances for disbursement. Maintain electronic credit files with meticulous file management and indexing, ensuring all approvals for loan draws and monthly advances are properly filed and easily accessible. Ensure records are up to date within the bank's document repository system and organized for efficient retrieval/ processing by internal stakeholders
• Advise and support external legal counsel in finalizing construction loan modification and extension letters/ agreements, ensuring that all legal documentation complies with loan approval and accurately reflects the agreed-upon terms of the modification or extension request. Collaborate with Relationship Manager (RM) to review draft legal documents and provide recommendation for changes prior to loan signing. Coordinate with legal counsel to ensure timely delivery of original loan documents to the Bank.
• Complete annual special projects and process improvement initiatives aimed at enhancing the efficiency of the closing process. Identify areas for improvement, developing and implementing strategies to streamline procedures and increase operational efficiency.
• Primary point of contact for all servicing -related inquires. Serve as subject matter expert on the intricacies of the servicing process, ensuring that all questions and issues are resolved. Respond to regulatory and compliance related requests, providing clear and timely guidance to ensure adherence to industry standards and regulations. Mentor and support junior staff during onboarding and training, by acting as a liaison and offering guidance with navigating the loan servicing process and developing required skills.