Overview
This is a remote role that may be hired in several markets within Eastern Time or Central Time across the United States including AL, AR, CT, DE, IA, IN, KS, KY, LA, ME, MS, NC, NH, OH, OK, PA, RI, SC, VA, VT, WV.
The Senior Consultant, Learning & Talent Development leads the instructional design project management and communication initiatives for compliance training across the bank. The primary responsibilities will be managing instructional design projects, engaging SMEs/stakeholders to develop training, communicating needs, designing new courses, and enhancing existing courses. This position leverages creative skills to implement innovative solutions to training needs. Guides projects to ensure effectiveness and alignment with overall business strategy and culture, and develops process enhancements to maximize results. Mentors and provides direction for less experienced associates in the work group.
Want more jobs like this?
Get jobs in Raleigh, NC delivered to your inbox every week.
A successful candidate must be adaptable and able to train for a variety of delivery methods, including e-learning, online webinars, video and live sessions. The position requires flexibility, but also needs to be able to focus and deliver against hard deadlines.
Responsibilities
- Program Management - Leads the design and execution of Learning & Talent Development (L&TD) programs that aim to build associate skills and capabilities. Leverages data to evaluate trends and performs gap analysis, developing and implementing process improvements as necessary to optimize program effectiveness. Leads core project offerings to ensure success. Coordinates enterprise-wide programs with associates, leadership, and senior management.
- Business Strategy - Aids in aligning L&TD team efforts and programs with Bank and department goals. Guides programs to produce desired results and to enable strategic associate insight. Implements change management strategy and communication plan to minimize risks while maximizing benefits.
- Team Leadership - Mentors and trains team members. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Assists in the communication of performance results and expected behaviors for success.
- Identifying Requirements - Identifies business needs through consultation and analysis, and determines best approach for each function of the Bank.
Bachelor's Degree and 6 years of experience in Learning & Talent Development or Human Resources
OR High School Diploma or GED and 10 years of experience in Learning & Talent Development or Human Resources
Preferred Area of Experience: Financial Services
Preferred Skills:
- Articulate 360 experience
- Instructional design project management experience within a large financial institution
- Demonstrated success leading instructional design projects and designing e-learning
- Strong understanding of industry principles and practices
- Strong understanding of development models, tools and trends
- Proven ability to communicate across lines of business and with stakeholders at varying levels
- Experience and comfort with presenting to virtual and in-person audiences
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.