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Seasonal Sales & Service Representative - Winston Salem, NC

AT First Citizens Bank
First Citizens Bank

Seasonal Sales & Service Representative - Winston Salem, NC

Winston Salem, NC

Overview

The Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level. This position serves as a junior intern and has potential to advance to our formal Intern Program the following summer.

Accountabilities:

  • Processing transactions and servicing customer requests
  • Identifying sales opportunities through building relationships
  • This position will float between multiple locations
  • Participate in 1 to 2 virtual professional development sessions
This is a float position and will require travel to provide coverage to branch locations in the area including: Reidsville, Winston Salem, Madison, Walnut Cove, King, Kernersville and Clemmons. Must possess a valid driver's license as position requires frequent driving to other offices.

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Responsibilities

  • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Qualifications

High School Diploma or GED and 3 months customer service experience

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Skill(s): Financial literacy, Knowledge of retail banking products and services

Preferred:
  • Sales
  • Currently enrolled at an accredited collegiate institution
  • Possess a positive attitude
  • Strong verbal and written communication skills
  • Critical thinking skills
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Client-provided location(s): Winston-Salem, NC, USA
Job ID: FCB-27436-en-us
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
    • Promote From Within
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at First Citizens Bank.