Sales & Service Representative (Universal Banker)

Overview

Are you a people person? Be a First Citizens person! Join our St. Petersburg branch team and make a difference.

This is a full-time position located at 5900 Central Avenue in St. Petersburg, Florida. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

• Required:
  • High School Diploma or GED
  • 6+ months in a recent cash-handling role
    
    
• Preferred:
  • 1+ years of experience in retail banking is highly preferred
  • Experience with sales support (marketing, cold-calling, etc.)
  • Knowledge of retail banking products and services
  • Working knowledge of Microsoft Office
  • A proven track record of career stability