Overview

Are you a people person? Be a First Citizens person! Join our Knoxville branch team and make a difference.

This Sales and Service Representative role is a full-time position and will be located in-branch at 100 S. Campbell Station Road in Knoxville, Tennessee.

This role is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

• Required Education: High School Diploma or GED
• Required Experience: 6+ months of face-to-face customer service experience
• Preferred Skills:
  • Sales support (cold-calling, marketing, etc.)
  • Knowledge of retail banking products and services
  • Strong communication skills, both written and verbal
  • Working knowledge of Microsoft Office