Overview

Are you a people person? Be a First Citizens person! Join our Milwaukee branch team and make a difference.

This Sales and Service Representative role is full-time and will be located at 10380 Silver Spring Drive in Milwaukee, WI. It responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

• Required Education: High School Diploma or GED
• Required Experience:
  • 6+ months of face-to-face customer service experience
  • 1+ years of recent cash-handling experience
• Preferred Skills:
  • Sales support (cold-calling, appointment setting, etc.)
  • Prior experience working in a retail banking environment
  • Strong working knowledge of Microsoft Office