Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix or Menlo Park location

Silicon Valley Bank and First Citizens bring together the strength and stability of a diversified financial institution with a 125-year tradition of service, combined with the personalized approach of a nimble financial partner.

First Citizens Bank empowers personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. With over 550 branches across 23 states, First Citizens provides an array of general banking services, as well as best-in-class commercial banking expertise in lending, leasing, and other financial services across the U.S.

• New Client Onboarding & Servicing
  • Collaborate with the relationship team, to support the client onboarding journey.
  • Ensure timely resolution of inbound inquiries.

• Client Advisory
  • Partner with Relationship Manager to advise clients on risk mitigation strategies, particularly in combating money laundering and fraud.
  • Proactively identify opportunities to meet client needs based on their industry and life stage, conducting proactive touchpoints in collaboration with Relationship Managers.

• Client service experience and/or client support in financial services and/or related products.
• Understanding of Private Equity and Venture Capital terms and the lifecycle of funds.
• Familiarity with commercial banking products, particularly in treasury, cash, and investment management.
• Strong organizational skills with the ability to manage multiple tasks in succession.
• Excellent communication skills.
• Critical thinking abilities.
• Collaborative approach.
• Adaptability to a fast-paced, dynamic environment.