Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in either Raleigh, NC or Phoenix, AZ.

The Program Manager is responsible for the leadership and management of program Delivery and Governance supporting an Enterprise Operations team of 2000+ associates. Oversees the complex, strategic coordination of multiple efforts and deliverables, including production of high visibility reporting and deliverables to executives and external regulators. Drives active prioritization efforts and the successful completion of multiple simultaneous efforts. An effective communicator, will lead meetings and the identification of risks, action items, issues, and decisions. Identifies process weaknesses and develops solutions to address them, assisting management in implementing large-scale strategic initiatives. Leads special projects, mentors team members, and handles the most complex issues in support of daily workflow.

• Governance Reporting - Manages multiple time-sensitive reporting deliverables to internal and external stakeholders, including executives and regulators, relating to Operations key results, risk, fraud, and financials. Maintains awareness of all deliverables and oversees accurate and timely completion while considering stakeholder feedback and variable requirements. Communicates effectively, applying judgement and deep business acumen. Candidate must be comfortable operating in an environment of change and complexity.
• Agile Program Management - Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, scheduling, resources, risk, and reporting. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties.
• Business Strategy - Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program level initiatives in accordance with organizational planning.
• Relationship Development - Develops influential relationships with business leaders and other key stakeholders in support of program success. Oversees issues resolution and ongoing relationship management for assigned initiatives.

• Advanced knowledge of Agile Delivery & Tools (e.g. JIRA/Confluence)
• Lean Six Sigma experience or certification
• Banking experience, specifically within a large financial institution (LFI)
• Financial or accounting experience
• Advanced verbal and written communication skills
• Proven ability to drive strategic direction
• Strong organization and prioritization skills
• Business acumen / knowledge with the ability to navigate complex organizations
• Advanced Analytical skills
• Computer skills - Advanced MS Office skills
• Master's degree
• PMP and/or PgMP certification