Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This role will be located in Raleigh or Charlotte, NC.

The Principal First Line Risk Manager - Process Documentation and Education will support the General Bank. This role is a first line of defense risk professional responsible for support and execution of various risk programs and Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. This role is responsible for engaging with the BU in management of risks and controls across all risk types, facilitating and/or monitoring execution of risk policies, procedures and/or program requirements, providing advisory to effectively manage risks, and serving as an effective communication channel between the Risk Management Department, regulators, and FCB business units. May manage the work of others and acts as a mentor to associates.

• Develop, maintain, and update comprehensive documentation of risk management processes and policies.
• Create visual aids, flowcharts, and process diagrams to improve clarity and understanding of risk management procedures.

• Design and deliver first risk management training programs for employees at all levels, ensuring they understand their role in managing risks.

• Risk Strategic Activities- Works with FRM leader and senior management to create risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Effectively challenges risk programs outputs, ensuring bank and regulatory alignment.
• Risk Program Implementation - Supports the development, implementation and maintenance of the organizations risk management framework, policies and procedures. Coordinates risk assessments to evaluate and manage key risks across the organization. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Develops test plans and methodologies for evaluating the effectiveness of control activities, executes control testing procedures in accordance with the established test plan, identifies and supports remediation of control deficiencies. Lead the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop action plans and mitigation strategies to address root causes and prevent issue recurrence. Monitor the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinate with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives.
• Regulatory Engagement - Participates in regulatory inquiries, examinations, and audits in collaboration with internal stakeholders. Support regulatory submissions, response and reporting requirements, ensuring accuracy, completeness, and timely submission. Monitor regulatory developments and findings and assess their potential impact on the organization's risk profile and regulatory compliance.
• Risk Governance & Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance Identifies and summarizes BU Top and Emerging trends and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements.

• Proficiency in process mapping tools (e.g., Visio, ARIS) and documentation management software.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively with cross-functional teams.
• Experience working in a large financial institution.