Overview
This is a remote role that may be hired in several markets across the United States.
As a Pega Support Developer III you will provide complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
Responsibilities
- System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
- Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
- Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
- Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
- On-call Support - Provides 24/7 on-call support via rotations.
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Qualifications
- Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance
- Preferred Education: Bachelor Degree
- Preferred Area of Study: Computer Science
- Preferred skills/expereince:
- Ability to work in MST time zone.
- Certified Senior System Architect certification.
- Ability to work independently with minimal supervision.
- 5+ years of experience in designing, building, and implementing Business Process Management (BPM) solutions.
- Strong as an "Individual Contributor."
- Ensure the quality in various deliverables by performing any required testing.
- Excellent analytical and problem-solving skills.
- Successful teamwork experience and demonstrated leadership abilities.
- Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
- Ability to articulate and present different points-of-views on various technologies.
- Excellent time management skills
This job posting has been extended until September 30, 2024.
If hired in North Carolina, the base pay for this position is generally between $86,182 and $132,145. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits