Overview

This position will be full time in the office Monday - Friday 6am -2:30pm AZ time.

This Operations Specialist I position supports Enterprise Operations Community Association Banking onsite support. Candidate will support normal mail responsibilities including incoming and outgoing mailings, mail tracking, courier interaction, and research. This position also supports CAB Operations with customer payment processing and deposit, cash handling, and transportation tracking. In addition, this role also supports Enterprise Operations and CAB remote workers through tracking requests, critical document printing, and customer supply management.

Responsibilities

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.

• Incoming and outgoing USPS, FEDEX, and courier mailings
• Professional Communications through ServiceNow, Teams, email

• Use of deposit and mailroom equipment such as: check scanners, postage meter machine, check printing equipment, tracking label printers and systems, and envelope loader.
• Handling of direct customer payments and deposits
• Cash handling and processing
• Ability to perform repetitive detailed tasks

• Complete customer requests for supplies or information in a timely manner
• Work both independently and as part of a team

• Check processing, Mailroom or branch experience is preferred
• Comfortable with Microsoft Office, web-based applications, and general computer skills
• Must be able to lift 25lbs and stand for portions of work shift