Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Operations Services Lead (Teller Supervisor)

AT First Citizens Bank
First Citizens Bank

Operations Services Lead (Teller Supervisor)

Johnson City, TN

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
  • Influence: Capable of building rapport with different personalities to drive positive results
  • Agility: Able to process information and move quickly through problem resolution
  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
  • Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Want more jobs like this?

Get jobs in Johnson City, TN delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications

High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.

Client-provided location(s): Johnson City, TN, USA
Job ID: FCB-26045-en-us
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
    • Promote From Within
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at First Citizens Bank.