Overview
This is a hybrid role, with the expecation that time working will regularly take place inside and outside of a company office.
This position provides complex technical support for the Bank's data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.
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Responsibilities
Principle Accountabilities:
- 60% Provide Level 2 technical support for data or voice network systems
- 20% Monitoring and auditing performance
- 10% Document and procedures updates
- 10% Operational Excellence
- Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
- Cloud Network Support/Implementation
- Provide expertise in BGP and other dynamic routing protocols
- Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
- Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
- Collaborate with vendors, colleagues and management to implement services and reduce costs
- Manage network asset inventory and capacity planning
- Assist with Disaster Recovery testing efforts throughout the year
- Drive operational excellence
- Monitor and assess network components and take appropriate action
- Participate in on-call rotation for after hours support
Bachelor's Degree and 4 years of experience in Data, Voice, or Converged Networking OR High School Diploma or GED and 8 years of experience in Data, Voice, or Converged Networking
Required Qualifications:
- In-depth knowledge of numerous networking technologies and protocols and how they interrelate
- Technical skills regarding network routing, switching, and provisioning
- Experience with Cisco switching and routing (NxOS and IOS)
- Collaboration with cross-functional groups
- 6-8 years of experience with enterprise network systems and excellent troubleshooting expertise
- Certifications: CCNA, CCNP Routing and Switching
- Certifications in: Wireless, Cisco ACI, Thousand Eyes
- Packet Aggregation experience (Gigamon)
- IPAM experience (Infoblox)
- Provisioning skills
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.