Overview
This is a remote role that may be hired in several markets across the United States.
This position performs advanced data analysis in support of IT hardware, software, and business applications which have reached end of life (EOL). Assesses data to identify and address common trends. Gathers and reports EOL remediation plans from remediation owners. Assists with routine EOL reporting, including metrics and supporting narratives. May occasionally assist in development and testing of EOL process enhancements. Contributes to supporting EOL procedures and job aids.
Responsibilities
- Remediation Plans Gathering: Collects remediation plans from owners of IT hardware, software, or business applications which have reached EOL. Documents details in central repository.
- Data Analysis: Assists with analysis of end of life data for accuracy and efficiencies, effectively communicates analysis output.
- Reporting: Assists with IT hardware, software, and business application end of life reporting based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.
- Communication and Documentation: Prepares or assists with documentation, including routine metrics and supporting narratives. Contributes to supporting procedures and job aids.
- Leadership: Leads by example, a forward thinker, and a lifelong student. Recognizes opportunities to mentor and to be mentored.
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Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics
Skills:
- Strong analytical skills. Includes a keen attention to detail and an ability to identify and interpret data trends.
- Excellent verbal and written communication skills. Includes ability to collaborate with cross-functional teams.
- IT Asset Management experience. Knowledge of ServiceNow Hardware Asset Management, Software Asset Management, or Configuration Management modules a plus.
- Ability to take initiative and meet deadlines in a fast-paced environment.
- Proven organizational and time-management skills, including the prioritization of multiple tasks.
- Experience working in an agile environment. Experience with Jira is a plus.
- Familiarity of FFIEC and ITAM frameworks such as ITIL, NIST, and COBIT a plus.
If hired in North Carolina, the base pay for this position is generally between $71,000 and $110,000 Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.