Overview
This is a remote role that may only be hired in the following location(s): NC, SC, and GA.
As the Director, Enterprise Resilience Strategy and Governance, your role involves setting the vision, frameworks, and policies that ensure an organization's ability to anticipate, respond to, and recover from disruptions. This strategic function sits at the intersection of risk management, cybersecurity, business continuity, and crisis management, making it a critical enabler of operational stability.
Responsibilities
- Enterprise Resilience Strategy- Define and implement a comprehensive resilience strategy aligned with business objectives and regulatory expectations. Work closely with C-level executives to embed resilience as a business enabler rather than just a risk-mitigation function.
- Governance & Oversight- Establish and maintain governance structures, policies, and frameworks for enterprise resilience. Lead the resilience forum and support senior stakeholders to drive risk-informed decision-making. Define and monitor key resilience metrics and reporting mechanisms for executive leadership and board-level visibility.
- Crisis & Incident Response Leadership- Oversee post-incident governance, including impact analysis, root cause assessments, and remediation strategies. Ensure incident response playbooks and crisis management protocols are continuously improved based on real-world events. Partner with cyber, fraud, and operational risk teams to support and coordinate enterprise-wide response efforts during crisis.
- Regulatory & Industry Alignment- Drive regulatory engagements, audits, and assessments to demonstrate resilience capabilities. Benchmark resilience maturity against industry peers and best practices.
- Third-Party & Supply Chain Resilience- Develop governance frameworks for third-party resilience risk management, ensuring suppliers and partners align with resilience expectations. Collaborate with procurement, legal, and vendor management teams to enforce resilience standards in contracts.
- Testing, Training & Awareness- Design enterprise-wide simulation exercises to test resilience readiness across business units. Drive a culture of resilience through training programs and executive engagement.
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Bachelor's Degree and 10 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external).
OR
High School Diploma or GED and 14 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external).
Additional Requirements:
- Proven Enterprise Resiliency experience.
- Proven experience people management experience.
- Knowledge of operational and enterprise risk management including identification, assessment, and escalation of risk issues.
- Ability to track and coordinate large, complex processes.
- Knowledge of regulatory guidance pertaining to enterprise and operational risk as well as risk control frameworks.
- PC Skills including Microsoft Visio, Excel, and PowerPoint.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.