Director Delivery & Process Improvement

Overview

This role drives organizational change through the development and implementation of the Enterprise Risk Management and Operational Risk Management frameworks. Oversees metrics, data, and reporting that enhances the identification and management of risk. Directs the effective monitoring and enhancement of frameworks through innovative tools or processes. Responsible for administration of technology solutions as well as the Operational Risk Event, Third Party Risk Management, and Loss Monitoring programs. Builds influential relationships with senior management and supports management or board committees. Provides expert consultation on risk metrics, monitoring, reporting, and technology solutions in order to improve framework capabilities. Develops collaborative partnerships with internal departments, external auditors, regulatory agencies, and other stakeholders to enhance cross-functional risk management capabilities.

• Risk Management - Leads the planning, execution, and ongoing review of Enterprise and Operational Risk Management programs. Oversees all associates and processes within the programs. Directs monitoring activities for the identification and management of risk, including oversight of Bank operations, technology, information security processes, fraud and loss prevention, third party relationships, and other areas with potential exposure. Drives the implementation of program policies, standards, and procedures. Partners with key business stakeholders to ensure compliance with program requirements. Maintains productive relationships with senior management to direct appropriate communication from leadership to associate teams.
• Business Support - Provides risk expertise and support for business programs, initiatives, and committees. Serves as an advisor on risk best practices, processes, and regulatory requirements. Manages risk education and training through partnership with business units. Directs presentations, workshops, and other trainings as necessary. Develops active relationships within professional networks to stay current on emerging issues and regulatory requirements. Communicates risk vision and regulatory requirements to business stakeholders. Serves as a system administrator for department technology and risk management tools.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.
• Reporting - Develops and implements tools or processes which enhance risk reporting capabilities. Oversees the documentation of risk metrics and data in order to provide reports for executive leadership.
• Auditing - Assists audits of Bank operations through partnership with both internal and external auditors. Works closely with regulatory agencies and assists regulatory exams. Ensures that all auditing or exam preparatory needs are met.

Bachelor's Degree and 10 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external) OR High School Diploma or GED and 14 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external)

Skill(s): Knowledge of operational and enterprise risk management including identification, assessment, and escalation of risk issues, Ability to track and coordinate large, complex processes, Knowledge of regulatory guidance pertaining to enterprise and operational risk as well as risk control frameworks, PC Skills including Microsoft Visio, Excel, and PowerPoint