Director Commercial Underwriting

Overview

This position is responsible for the oversight and management of Associates and activities related to Commercial Underwriting. Primary responsibilities include management of people, processes, performance and credit related projects. Works with Underwriting Managers to identify, develop and retain solid underwriting talent, and works with Senior Management as needed on talent management initiatives. Acts as a leader for less experienced management. Strategically reviews and analyzes processes to optimize production activities and insure quality of team efforts. Adjusts processes, procedures, and tools, and recommends policy changes as appropriate to achieve business goals. Implements measurement tools and metrics to monitor team performance, and seeks opportunities for continuous improvement in the platform. Provides expertise to the team in underwriting, servicing, management, and other activities that support Commercial Lending. Assists senior leadership with risk identification and mitigation, and recommends appropriate enhancements to portfolio management and monitoring practices as needed. Provides guidance and support on various credit related projects, and serves as a resource to the wider business unit.

• Business Strategy - Identifies, develops, and retains talent aligned with current and future workforce needs. Demonstrates commitment to building a diverse, inclusive, and civil work environment by assisting department talent strategies. Continuously evaluates and adjusts to ensure effective use of talent, technology, and resources across the department. Makes changes to operations, procedures, and standards. Stays abreast of all regulatory guidelines in order to communicate changes with staff and mitigate risk. Assists senior leadership with wider strategic initiatives including regulatory reviews or audits.
• Quality Control - Ensures team compliance with department procedures, standards, and quality production needs. Monitors performance metrics, communicating results as necessary to senior leadership, and implements methods to improve performance.
• Managerial Functions - Manages a team that underwrites, structures, and services all commercial credits. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team processes, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Supports associate development through formative feedback.
• Relationship Development - Develops and maintains strong relationships with Bank leadership, peers, regulators, and lenders. Works closely with team to develop behaviors that improve service and business decisions. Offers guidance on creating strong lending relationships and on methods that improve customer experience. Builds and maintains a network of peer financial institutions to share best practices and successes.