Overview
This is a remote role that may only be hired in the following locations: NC, GA
This position will act as a lead of technology operations and governance within the delivery organization. This role requires thought leadership and manages small to midsized processes, products, and programs in the delivery life cycle. It requires tactical oversight of assigned work to influence timelines, expectations, and proactively negotiates within the scope of the assigned work to attain technology goals while managing overall risk to the bank.
Responsibilities
- Process & Standards - Evaluates opportunities to streamlines processes and workflows to improve operational efficiency, addressing bottlenecks in the end-to-end flow. Implements best practices to drive efficiency and improve delivery time across various processes. Partners with the enterprise PMO & delivery as needed to ensure all projects meet quality standards and compliance including SDLC, Project Management Lifecycle, Agile Standards, etc. Works with peers and junior staff to drive standardization of delivery practices in alignment to enterprise standards and controls. Drives best practices, governance, compliance, and standards across the delivery organization.
- Workforce Planning - Support resource planning activities, ensuring adequate staffing for ongoing and future initiatives.
- Financial Management - Supervises platform-level financial forecasts and end-of-month reconciliation efforts. Collaborates with technology leaders to optimizing the value vendors contribute to the organization by enhancing performance and aligning resources.
- Stakeholder Engagement and Reporting - Develop and maintain dashboards to provide transparency into compliance, risk, and operational health. Provide regular updates to leadership on the status of operational initiatives and risk metrics.
- Project and Program Support - Identify and implement opportunities to streamline processes and enhance operational efficiency. Lead initiatives to adopt innovative tools and methodologies to improve delivery outcomes.
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Bachelor's Degree and 6 years of experience in Project Management OR High School Diploma or GED and 10 years of experience in Project Management
Preferred Education: Bachelors DegreePreferred Area of Experience: Software Development, Infrastructure, Vendor Management, Financial Institution, LFI (Large Financial Institution) License or Certification Type: Project Management Certification Preferred, Certified Scrum Master (Any or Multiples) Preferred, SAFE 6.0 Certification (Any or Multiples) PreferredSkill(s): Previous oversight of technical implementations, Knowledge of SDLC, Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid), Knowledge of end to end delivery lifecycle from system or data design to implementation, Understands how to collaborate with leadership to define strategy and approach for solving complicated technical problems, Ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills, Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives, JIRA, Collaboration Tools (SharePoint, Confluence), Broad knowledge across more than one technology domain
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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.