Overview
The Equipment Finance Collections Specialist II provides collections and administrative support to the First Citizens Bank Equipment Finance division. Responsible for a full range of collections activities on delinquent accounts including addressing concerns and negotiating for resolution, while providing a customer-centric approach to loss mitigation. May provide training for less experienced specialists in the work group.
Responsibilities
Outbound/Inbound Calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Interfaces with Sales, Operations and Finance departments to resolve billing and collection issues.
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Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.
Qualifications
Bachelor's Degree
- OR -
High School Diploma/GED and 4 years of experience in Collections, Customer Service, or Financial Services
Additional Requirements:
Collections experience
Excellent written and verbal communication skills
Experience navigating difficult conversations
Preferred Qualifications:
Commercial collections experience
Banking/Finance industry experience
Mid-stage collections experience with negotiation
High inbound/outbound call experience
Intermediate skip-tracing experience
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.