Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!

This internship provides business planning and support across Client Advisory Services (CAS) and offers valuable hands-on experience with process optimization through dynamic learning environments. The individual will collaborate with internal partners, serve as a stakeholder in client experience calls, utilize resources to bridge control gaps and be a representative for the CAS community. Overall, this individual will be focused on business unit alignment and operational goals.

• Client Experience Assessments - Performs reviews on internal and external interactions for all channels such as chat, email, phone and ensures Service Standards are being met.

• Case Management Analysis - Performs advanced research on case details, reporting and metrics for Client Advisory Services. Help to align teams with Service Level Agreement metrics by highlighting areas of improvement or concern.

• Procedure/Documentation Improvements - Tie to research of Client Experiences, Client Contacts, Cases, and agent feedback to further coordinate Job Aid Reviews.
• Process Improvements - Improve SharePoint driven communication methods by templatizing both standard and custom announcements for CAS business units. Drive Virtual Advisor Content Enhancements to improve client and advisor experience.