Overview

This is a remote role that may only be hired in the following location: SC

This position is responsible for the planning, problem resolution, and advanced production support for multiple high-priority Bank applications. Provides expert guidance and mentorship on application technical support, maintenance, and enhancement. Installs, configures, and performs daily administration of vendor-supplied software. Monitors overall performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. May oversee the work of less experienced associates and serves as a technical resource to wider business unit.

Responsibilities

• Technical Support - Leads efforts to implement, integrate, upgrade, and support technical systems that execute business applications. Responsible for assigned technical areas including LDAP, LINUX, WebSphere, data backups, and purging. Resolves complex problems and failures that occur in assigned applications and systems. Leads disaster recovery plans for assigned applications.
• Technical Expertise - Maintains a strong knowledge base of primary application, interface applications, and system integrations through ongoing research and education. Manages special or advanced technical projects. May provide guidance, mentorship, and leadership to less experienced associates in the work group.
• System Testing - Develops and oversees a comprehensive testing plan. Investigates, analyzes, and determines user needs. Verifies the successful implementation of software, patches, and upgrades.
• System Enhancement - Utilizes end user feedback and requests to develop system improvements that impact applications. Determines solutions for known issues and business needs. Coordinates with interface applications and other business units to verify request definitions, then makes appropriate system configuration or parameter changes.

• FCB experience
• Proficient in ServiceNow IT Service Management (ITSM) tool.
• Check processing knowledge, X9 configuration and familiarity with NCR products.