Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Technical Support Engineer

AT Finastra
Finastra

Technical Support Engineer

Bucharest, Romania

Responsibilities

What will you contribute?

Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience.

The holder of the role is a product specialist, with technical/developer competencies, responsible for handling and resolving the raised issues in the shortest time possible. Using technical expertise to assist functional consultants on a need basis. At times, the role holder may be called upon to do testing on beta deliveries or fixes before they are released to customers.

Want more jobs like this?

Get Science and Engineering jobs in Bucharest, Romania delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Responsibilities & Deliverables:

Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:

  • Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported
  • Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary
  • Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams
  • Update clients on the progress towards issue resolution
  • Track issues sent to other departments and ensure a resolution to the client's satisfaction is attained
  • Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
  • Validate defects thoroughly by ensuring that the described scenarios are fixed
  • Write technical specifications and best practices documentation
  • Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

The role requires working and managing customers in US timezones, respectively 2-11 PM Bucharest timezone.

Required Experience:



  • University degree in Computer Science, Mathematics, Business IT or related sector
  • Good knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio
  • Good knowledge of SQL, and basic knowledge of C#
  • Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system
  • Very good English knowledge
  • Analytical abilities
  • Attention to details, stability, responsibility as well as customer focus
  • Ability to work independently as well as part of a customer facing team

Benefits

  • Competitive salary plus discretionary annual bonus
  • Flexible vacation policy - a minimum of 21 days with option to take more
  • Life insurance x2 and disability insurance x2
  • Medical insurance including free telemedicine, dental coverage
  • Other healthcare benefits including hospitalization protection and free prescription glasses
  • Flexible benefits including Gym discount, book discount (Bookster)
  • Employee Wellbeing Assistance program - 24/7 free service for you and immediate family
  • Enhanced Pension - III Pillar
  • Enhanced parental benefits (bonus and gifts for children)

Client-provided location(s): Bucharest, Romania
Job ID: Finastra-10077
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Vision Insurance
    • Life Insurance
    • Dental Insurance
    • Health Insurance
    • Mental Health Benefits
    • Health Reimbursement Account
    • Short-Term Disability
    • Long-Term Disability
    • Pet Insurance
    • FSA
    • HSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • Financial Counseling
    • 401(K) With Company Matching
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns