Responsibilities

What will you contribute?

As a Technical Project Manager within our Universal Banking business unit, you will lead the successful delivery of complex banking transformation projects that leverage Finastra's core banking solutions. You will manage the implementation lifecycle end-to-end for SaaS, cloud and on-prem solutions, oversee customer engagements, and coordinate cross-functional teams to deliver to time, quality and cost expectations. This role demands deep knowledge of core banking solutions, SaaS and cloud implementation processes, excellent program and project management skills, and the ability to align software implementations with customer business objectives.

Key Responsibilities:

• Define the scope, objectives, and success metrics for Finastra's universal banking solutions implementations in collaboration with customer stakeholders.

• Align on scope of work with key customer stakeholders and Finastra stakeholders.

• Develop detailed program roadmaps, incorporating timelines, resource allocation, and risk mitigation strategies.

• Align program deliverables with both customer goals and Finastra's strategic product roadmap and release schedule.

• Act as the primary point of contact for customers throughout the implementation process, ensuring clear communication and continued alignment on program objectives.

• Provide expert guidance on the capabilities, features, and functionality of Finastra's universal banking software and its application to customer-specific needs.

• Build and maintain strong, trust-based relationships with customer executives and key project stakeholders.

• Lead the end-to-end implementation of Finastra's universal banking solutions, including project scoping, requirements gathering, configuration, customer-specific development, testing, and deployment.

• Lead the project in line with Universal Banking's implementation methodology and project governance standards.

• Collaborate and negotiate with customers where changes of scope are required, and coordinate and document change requests.

• Manage data migration from legacy systems, ensuring accuracy, security, and minimal disruption to operations.

• Oversee the integration of core banking modules, multi-product integrations and third-party applications - ensuring seamless functionality and performance.

• Coordinate and matrix manage cross-functional resources dedicated to in-scope projects, including product development and application operations as well as customer teams, third-party vendors, and Finastra partners / contractors.

• Provide leadership and clear direction to project team resources - ensuring adherence to Finastra's implementation methodology and governance.

• Ensure accurate completion of timesheets for all project resources, and track resource utilisation and cost.

• Foster a collaborative, customer-focused culture within the program team.

• Work with Finastra's technology partners and third-party vendors to ensure timely delivery of system components and services.

• Oversee vendor contracts, performance, and deliverables to ensure alignment with program goals.

• Oversee partner performance on a day-to-day basis to ensure alignment to customer requirements and quality of deliverables.

• Proactively identify and mitigate risks and issues related to solution implementation, including technical, operational, integration and regulatory challenges.

• Escalate key project risks to Universal Banking's leadership team where project progress will impact on time, cost, quality outcomes, or adversely affect Finastra's relationship or reputation.

• Ensure compliance with relevant banking regulations, data protection laws, and security standards.

• Support customers in navigating organizational change and business continuity planning.

• Implement governance frameworks to monitor project progress, milestones, and performance against KPIs.

• Provide accurate project updates to Finastra, Universal Banking and customer leadership teams on a regular basis - highlighting successes, risks and issues, and opportunities.

• Conduct post-implementation reviews to capture lessons learned, recommend future improvements, and celebrate successes.

• Collaborate with Finastra's sales and pre-sales teams to provide estimates, develop proposals, and outline project plans for new and existing customer opportunities.

• Identify opportunities for additional Finastra solutions or services within ongoing customer engagements that contribute to additional software or services revenue.

• Contribute to Finastra's knowledge base, sharing best practices and innovative approaches to system implementation.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

• Advanced degree (MBA or equivalent) or certifications (e.g., PMP, PgMP, ITIL, or Prince2) are a plus.

• 10+ years of experience in IT program management, with at least 5 years managing core banking solution implementations.

• Strong knowledge of core banking platforms (e.g., Temenos, Oracle, Finacle, or equivalent).

• Experience working with banking and financial services in diverse markets.

• Familiarity with APIs, middleware, SaaS and cloud-based deployments, and digital banking solutions.

• Knowledge of banking operations, including retail, corporate, payments, and lending.

• Excellent leadership, communication, and interpersonal skills.

• Strong problem-solving and decision-making abilities, with a proactive approach to addressing challenges.

• Ability to manage competing priorities in a fast-paced, customer-centric environment.

• Full-time role with flexibility for hybrid or remote work, depending on customer and project needs.

• Collaboration across global teams, requiring occasional travel to customer sites or Finastra offices.