Responsibilities
Responsibilities & Deliverables:
- The role is client-facing, with both existing and new clients, and requires a high level of technical expertise, problem management and investigative skills, as well as excellent communication skills.
- Responsible for the timely completion of multiple technical project and support request from clients and internal, in accordance with specifications and budgeted scope.
- Assists in the implementation of FINASTRA software solutions. The Project Manager is a member of the project team and reports to the Head of the Project Management team.
- Efficiently and accurately execute deployment and configuration activities for continued customer satisfaction and retention.
- Interact with stakeholders (customers, suppliers, management, project team members, portfolio staff and other stakeholders).
- Enforce corporate project standards and methodologies to minimize risks, and regularly report on project progress, risks and mitigations.
- Lead the technical investigation of reported project issues, providing appropriate resolution where possible and/or detailed analysis to the dependent teams and clients
- Address issues and provide knowledge of integration between project and support teams.
- Handover to the support team once the system is up and running and in a stable state.
- Problem solving of technical issues during the project.
- Record and resolve internal defects and product related issues with the product teams.
- Maintaining up-to-date documentation of procedures and system configuration.
- Reviewing existing onboarding procedures for customers and improving them as necessary to ensure effective service delivery.
- Support product managers and sales teams when additional expertise is required
- Identify client and market opportunities with colleagues and drive realization
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Essential Skills:
- Excellent interpersonal and communication skills
- Analytical and organizational skills, high level of self-motivation and quick thinking.
- Ability to work under pressure in a fast-paced environment with tight deadlines
- Problem solving skills and strong technical background
- Encourage cross-team collaboration
- Practical and self-started approach to drive (new) ideas further
Required Technical Expertise:
- Experience in Financial services (payments / AML / trading / network management), banks, fintech, SWIFT, ISO 20022 standards
- Working knowledge of Red Hat Linux and scripting
- Working knowledge of JBoss and Tomcat
- Working knowledge of databases such as Oracle, Ingres and knowledge in writing SQL queries for Oracle and/or Ingres
- Working knowledge of (S)FTP / (WebSphere) MQ integration / OpenAPI
Required Experience:
- Bachelor's degree - Economics/Finance or equivalent experience.
- More than 10 years of experience in finance-related project teams, preferably with banks or financial institutions
- Dedicated, client-focused professional who can successfully plan and manage assigned projects
- Ability to liaise directly with clients and manage projects independently
- Proven ability to manage multiple projects and client requests simultaneously
- Ability to build strong working relationships with project members and international colleagues
- Ability to work effectively, manage scope and meet deadlines
What will work well with our team?
- Positive, focused and pragmatic way of working
- Contribution to an environment that combines fun and professionalism
- Good communication skills (fluent in German and English; good knowledge of French an advantage)
- Passion for driving software to the next level and innovative ideas to the market
- Passion for working with high quality software and bringing innovative ideas to market quickly
- Understanding of AML and SaaS environment/software products
- Located in Switzerland
What we offer:
A challenging and interesting role in an international, matrix-structured, and dynamic corporate environment. This is your chance to join an innovative team in a global environment with development potential. You will find a friendly atmosphere with an entrepreneurial mentality. We offer you a permanent position with competitive conditions.
If you think you are the right person to take this opportunity and are passionate about developing forward-thinking solutions that meet customer needs, we look forward to receiving your application.