Responsibilities

Job Description: Technical Consultant

Position Overview: We are seeking a highly skilled and communicative Technical Consultant to join our team. The ideal candidate will possess a strong technical background and the ability to translate complex technical concepts into easily understandable training sessions for non-technical personnel. This role requires a dynamic individual who can effectively liaise between clients, vendors, and our product teams.

Key Responsibilities:

• Client and Vendor Liaison: Act as the primary point of contact for interface implementation between clients, vendors, and internal product teams to ensure seamless communication and project execution.
• Training Delivery: Deliver comprehensive software training sessions to clients, ensuring that all users can effectively utilize our products.
• Technical Troubleshooting: Diagnose and resolve connection issues and other technical problems that may arise during the implementation and use of our software.
• Feedback Integration: Gather and analyze client feedback to advocate for product enhancements and process improvements.

• Technical Expertise: Strong background in software development, IT, or a related technical field.
• Communication Skills: Exceptional ability to convey technical information in a clear and concise manner to non-technical audiences.
• Problem-Solving: Proven experience in troubleshooting and resolving technical issues.
• Interpersonal Skills: Excellent interpersonal skills with the ability to build and maintain relationships with clients, vendors, and team members.
• Adaptability: Ability to adapt to changing client needs and project requirements.

• Previous experience in a technical consulting role.
• Familiarity with banking software and systems.
• Experience in conducting training sessions and creating training materials.
• Strong technical knowledge of Windows based application installation, configuration and troubleshooting, diagnosing network issues, and the ability to use GUI/web-portal based administrative tools.
• Previous technical experience installing and supporting core financial service provider software is a plus; examples include organizations such as Finastra, Jack Henry, Fiserv, Fidelity, Open Solutions, Data Center Inc, etc.

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Flexible working hours and remote work options.