Responsibilities

Job Summary: We are seeking a highly skilled and motivated Sr Manager, Contract Integrity to join our Order to Cash team servicing our U.S. Mid-Market customers. The ideal candidate will have a strong background in process improvement, excellent communication skills, and a proven track record of team development and cross-functional collaboration. The Sr Manager, Contract Integrity will be responsible for overseeing the entire Contract Management process, ensuring timely and accurate order fulfillment, and driving continuous improvement initiatives. Experience with NetSuite and Salesforce ERP systems, as well as proficiency in Excel and Microsoft Office, is essential. Experience in the Order-to-Cash (O2C) process is highly desirable. This position reports to the Director, Order to Cash.

• Oversee the end-to-end Contract Management process, from order entry to delivery.
• Ensure accuracy and timeliness in order processing and fulfillment.
• Monitor order status and proactively resolve any issues that arise.

• Identify and implement process improvements to enhance efficiency and accuracy.
• Develop and document standard operating procedures (SOPs) for Contract Integrity.
• Utilize data analysis to identify trends and areas for improvement.

• Serve as the primary point of contact for order-related inquiries and issues.
• Communicate effectively with internal teams and external stakeholders to ensure order accuracy and customer satisfaction.
• Prepare and present regular reports on Contract Integrity performance and improvements.

• Lead, mentor, and develop the Contract Management team to achieve high performance.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and collaborative team environment.

• Work closely with sales, legal, Billing, Collections, Revenue, Account SME and finance teams to ensure seamless order processing and fulfillment.
• Collaborate with IT and other departments to implement system enhancements and integrations.
• Participate in cross-functional projects to support business objectives.

• Proficient in NetSuite and Salesforce ERP systems.
• Advanced knowledge of Excel, including data analysis and reporting.
• Familiarity with Microsoft Office Suite (Word, PowerPoint, Outlook).

• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Strong leadership and team-building skills.
• Effective communication and interpersonal skills.

• Bachelor's degree in business administration, STEM, or a related field.
• Minimum of 5 years of experience in Contract Integrity, Order Management, or a related field.
• Minimum of 5 years of experience as a people leader.
• Experience in SaaS industry required, FinTech preferred.
• Proven experience in process improvement and team management.
• Strong knowledge of NetSuite and Salesforce ERP systems.
• Advanced proficiency in Excel and Microsoft Office Suite.
• Experience in the Order-to-Cash (O2C) process.
• Ability to work in a fast-paced environment and manage multiple priorities.
• *Candidate must be willing to work on night shift.