ServiceNow Developer

Responsibilities

What will you contribute?

The ServiceNow Developer is a senior technical resource that possesses administration capability and the ability to design, build, and configure platform applications and services. The developer works across applications, delivers new functionality and innovative solutions, and supports the entire development lifecycle. The developer has an extensive software development background that will be enhanced by ServiceNow System Administration, Scripting in ServiceNow, and Application creation.

Responsibilities & Deliverables:

• Principal developer for ITSM applications (incident, problem and change management).
• Designs and develops solutions on the ServiceNow platform using best practices.
• Partners with ServiceNow Business Analysts to understand functional and technical requirements and possible solutions.
• Takes ownership of complex business requirements and works them to completion.
• Takes ownership of incident queue and work on remediation to completion.
• Works closely with the ServiceNow functional team and external development partners to build requested items.
• Experience configuring and improving core and custom applications.
• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACLs and business rules.
• Works with ServiceNow APIs, web services/plugins of enterprise software systems.
• Work on integrating other applications with ServiceNow capabilities.
• Works on SLA configuration and remediation.
• Uses skills with Javascript, HTML and CSS to configure and maintain portal.
• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters.
• Supports upgrades and new release defects.
• Develops complex reports and dashboards.
• Load, manipulate and maintain data between ServiceNow and other systems.
• Develops and maintain clear and concise technical and process documentation.
• Participates in the creating updates sets, promoting and testing through multiple instances prior to production.
• Other duties as required.

• Strong written and verbal communication skills.
• Self-motivated and able to work independently and take initiative in identifying and addressing challenges
• Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment
• Ability to execute multiple tasks simultaneously, efficiently and within a pre-determined time frame
• Flexible to work in a constantly changing, high-pressure environment
• Ability to build effective relationships with a range of team members, stakeholders, partners, and business users
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
• Experience with CMDB, Discovery, Asset Management, Event Management, Security Operations/Vulnerability Response, etc.
• 3-5 years of ServiceNow development experience (required)
• ServiceNow System Administrator certification (required)
• ServiceNow Implementation Specialist certification (preferred)
• Applicants should be willing to support global product deployments, working across different time zones. Degree in computer science, Information Systems or a related discipline (required).