ServiceNow Business Analyst

Responsibilities

Position Overview

As a member of the ServiceNow Platform team, you will be responsible for leading end-to-end ServiceNow product lifecycle, from requirements analysis through production support. Business Analysis at Finastra consists of analyzing customer requirements, crafting detailed solution documents for product enhancements, and occasional support for post-deployment activities to ensure successful ServiceNow implementations.

Responsibilities:

• Engaging with internal Finastra teams to understand their business needs and to outline detailed product requirements.

• Collaborating with development teams and the Product Manager to craft product solutions, enhancing existing product functionality.

• Drafting product requirements and solutions documentation, producing product training and support collateral.

• Participate in the development and grooming of Agile User Stories.

• Documentation of workflow, leveraging Finastra tools and technology.

• Working closely and collaboratively with development to ensure optimal quality throughout ServiceNow's software development lifecycle.

• Execute the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.

• Conducting needs assessments calls and demonstrations with stakeholders

• Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.

• Other duties as required

• Excellent written and verbal communication skills.

• Over all 3+ years of professional experience in a relevant business analysis/product management position (ServiceNow, Remedy or similar IT Service Management tools).
• 1.5+ Yrs Service Now Experience is Mandatory

• At least 3 years of experience with any of the following: ITSM, ITOM, CMDB/Asset, Security Operations, and Human Resource processes.

• Demonstrated ability to manage multiple stakeholders from across the Enterprise.

• Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.

• Solid platform aptitude specific to ServiceNow modules.

• Track record of successful customer-facing engagements, self-starting skills.

• A high degree of proficiency using Microsoft Tools.

• Applicants should be willing to support global product deployments, working across different time zones.

• 4-year Degree in Business, Computer Science, Information Systems or a related discipline required.

• Certified Implementation Specialist for HRSD is desired.