Responsibilities

What will you contribute?

The Senior Systems Engineer will provide the technical expertise to manage and monitor all installed End User Computing systems and infrastructure. The Sr. Systems Engineer role will coordinate system development tasks to include design, integration, formal testing and will oversee all transitions into production. The Sr. Systems Engineer will play a key role in our journey to the cloud and has experience with End User Computing Management Platforms (Microsoft Configuration Manager & Intune), responsible for developing, implementing and overseeing technologies, policies and procedures ensuring we maintain and produce the highest level of quality of service to Finastrians.

• Participate in design and implementation of short- and long-term strategic improvement plans to ensure End User Computing related infrastructure services meet business and technical requirements and target service levels.
• Develop, implement, and maintain operational policies and procedures for End User Computing related infrastructure administration based on industry-standard best practices as well as security, and compliance requirements.
• Collaborate with multiple internal IT groups and stakeholders for various global projects across the organization
• Conduct research and make recommendations on standards, products and services in support of IT infrastructure and operations efforts.
• Develop implementation plans prior to application, ensure that training is provided in relation to any changed or new features, and collaborate with appropriate staff so that patches and fixes have no unexpected consequences.
• Manage and document system configurations
• Install, configure, test and maintain operating systems, application software and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with other teams to implement those fixes
• Provide 3rd level support
• Manage and support multiple EUC environments globally across the organization and participate in integration, consolidation or optimization of environments

• University or College degree and 5 or more years in a technical support position in a medium to large size company
• Demonstrated experience in Windows technologies (DNS, AD, DHCP, IIS, SQL, Power Shell, Windows Server Update Services (WSUS)
• Experience with Microsoft Endpoint Configuration Manager (MECM) & Intune for patching management, OSD and application packaging/deployment
• Experience with variety of anti-virus, encryption and DLP tools preferably Microsoft Defender
• Experience with cloud technologies
• Experience with project management
• Experience in a global organization support multiple EUC environments
• Experience with establishing and managing EUC processes and procedures
• Strong troubleshooting and problem-solving skills
• Strong communication and collaboration skills
• Expert knowledge with vulnerabilities and risk associated within an EUC environment
• Certifications are a plus