Responsibilities
General Profile
- Requires specialized depth and/or breadth of expertise in own job discipline - typically considered as a subject matter expert within area of technical specialty
• Works independently, with guidance in only the most complex situations
• Impacts the achievement of our internal KPIs and client case resolution
- shows patience when helping peers and ability to work on several issues in parallel
Business Expertise
• Interprets internal/external business challenges and recommends design solutions or best practices to improve products, processes or services
• Is regularly consulted for subject matter technical advice.
Your deliverables as a Support Engineer will include, but are not limited to, the following:
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- Respond to internal requests related to client environment, ensuring the machines are up and running and CS team members can use them to investigate client reported issues
- Create new environments or update/upgrade the existing ones to newly released service pack/patch/hotfix
- Assist colleagues in troublehooting their existing environments or occasionally help them with new setup
- Update environments by deployment and/or rebuilding of the customization
- Understand the need (especially from a technical perspective) and ensure all pre-requisites are available to enable replicating the respective scenario in the Finastra environments
- Update internally on the status of the progress and ensure environments are always up and running and constantly updated.
- Raise/ escalate issues with Environment creation manager, Team Leaders and/ or Managers where/ when needed