Responsibilities

What will you contribute?

Reporting to the Director of Customer Support, the Salesforce Administratorwill be responsible for managing and optimizing the company's Salesforce systems. This includes user and license management, support, training, and system upgrades. The Salesforce Administrator will work closely with stakeholders to ensure the effective utilization of Salesforce tools and meet organizational requirements.

Responsibilities & Deliverables:

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, and regular cleanup of unused licenses.
• Resolve user support tickets.
• Regularly complete internal system audits.
• Serve as a system administrator for Salesforce, Sales Cloud, Service Cloud.
• Effectively act as the liaison between users, vendors, and development teams.
• Monitor the health and security of our Salesforce platforms, including checking the impact of new Salesforce releases, anticipating any potential risks.
• Manage the operating model to ensure and incidents are analyzed and resolved in good time, following established processes, collaborating with the wider team and any external partners.
• Analyze any trends in incidents and issues, to propose continuous improvements.
• Communicate to stakeholders and/or end users in case of major incident affecting one of the Salesforce platforms.
• Report regularly to the key stakeholders on the health of the platforms.

• Degree in Computer Science or related major.
• 3+ years of Salesforce administration experience.
• Proven work experience as a Senior Salesforce Administrator or similar role.
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.
• Excellent written and verbal communication in English.
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus.
• Ability to work independently as well as part of a customer facing team.