Responsibilities
What will you contribute?
Reporting to the Bibin Jyothi, the Operations Analyst will possess hands-on experience with administration of Fusion Phoenix and will be responsible for the maintenance, and operations of Fusion Phoenix. The candidate can be a fresher/hands on experience in working in a diverse Operations environment supporting an enterprise application and will provide strategy and technical insight in supporting Fusion Phoenix while aligning to Operational best practices.
Responsibilities & Deliverables:
Your deliverables as an Operations Analyst will include, but are not limited to, the following:Operations Analyst is responsible for the Operational Processing of various banks & credit unions and providing continuous support for balancing, reject and code line repair. Operational Process includes daily database backup operations, ACH reconciliation, OV report and restores, Application Monitoring Operations and Application Services-corrective Actions & preventive actions. Ensures all requests are being appropriately facilitated and that operational services are being provided in an effective and efficient manner.
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• Analyze & verify process transaction data, identify mismatches, track defects from detection to resolution and works to resolve defects.
• Ability to work with OpenVMS systems and data management which supports cloud platform used for data backup and recovery, cloud and infrastructure management, retention and compliance.
• Perform upgrades and testing of Operational services.
• Adherence to strategies and policies to ensure best practice based regulatory compliance
• Monitor all automated tasks and manage the client communication in case of an issue.
• Coordinate across the organization the investigations to fix the issue
• Participate in upgrades and commitments taken as part of the Cloud services
• Analyze and realize the standardization of the solution for the benefit of the client and all internal stakeholders
• Insure the right level of documentation and knowledge transfer across the practice
• Deep dive into specific process areas to identity errors. Undertake data gathering, root cause analysis exercises and work with peers to clearly define key improvement initiatives.
• Analyze process models as they are (As-is). Document and compare them to the future and improved designs and work with wider support teams to determine the plan/approach for reaching the improved state.
• Collate data metrics/feedback on process compliance and effectiveness. Use detailed analysis to provide measurable data on process performance and highlight potential process improvement initiatives.
• Recommends and facilitates quality improvement efforts. Measures performance against process requirements.
• Effectively participates as a team player in planning, scheduling, and production.
• Utilizes the time management tool/web based database to ensure all time and materials are billed correctly, project instructions and client interactions are fully documented.
• Work closely with project requester personnel via email, phone, and in person to collect information needed to complete the project
• Define project schedules and manage multiple projects simultaneously and keep track of project tasks and status using SharePoint/other management software
• Maintain confidentiality at all times
• May cross-train in additional process disciplines to provide flexibility during peak times
Required Experience:
- Experience in technical operations is a plus.
• Hands-on experience working with Azure or other public clouds along with one or more certifications
• Experience with SQL databases is an asset