What will you contribute?
This role will report into the head of LMS and be focused on a customer book of work which exceeds 10m in revenue through the North American Region on both the project delivery side and live customer maintenance and support.
Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
- Delivery Governance of all North American customers in their onboarding phase
- Key Escalation Point for LMS Customers in the North America Region (predominantly covering both Canada and North America)
- Matrix Leadership and work prioritization of the Mexico Operations teams for LMS
- Management of onshore consultancy and project management resources in North America for the LMS team.
- End State Process Definition and Design (Project Delivery and Services)
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Required Experience:
- C Suite Engagement and Management (5+ Years)
- Extensive Delivery Experience within the Financial Services Domain (10+ years)
- Extensive Team Management Experience (10+ years)
- Understand Complex Lending and Trade Financing Products
- Deep experience in process definition and management
- Exposure to ITIL framework and delivery of services within this context
- Exposure to AGILE and WATERFALL delivery methodologies from an implementation experience
- Exposure to Audit principles and controls
- Exposure to Project Delivery and Service Delivery Tools such as JIRA, Service Now and Microsoft Project