Overview
FinStart Rotational Program - Customer Support Engineer
Finastra is actively seeking talented, ambitious, and curious individuals to join our FinStart Program starting in Summer 2025. This unique development program is an excellent opportunity to accelerate your career, by enhancing your skills, building meaningful relationships, and participating in challenging and innovative projects while rotating through various areas of the firm.
You will be supported with mentorship and training throughout the program to help guide your career development and while you take on various challenges you will get to work with awesome people in a highly collaborative environment.
Here's what you can expect.
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- A structured, high touch 2-year development program, offering a wealth of learning opportunities within the Engineering paths to enhance your technical and soft skills
- A 12-month rotation, allowing you to gain invaluable experience and exposure within various business units to gain a holistic understanding of Finastra
- An accelerated learning program that will prepare you for success as the high performers of tomorrow, featuring functional Bootcamps, coaching, project work assignments, LinkedIn learning courses, and ongoing technical training to develop highly transferable technical skills
- Opportunities to embrace a global experience and become part of a community, fostering team building, expanding your network and accelerating your personal and professional growth
- A chance to learn more about the fintech industry and how you can contribute to an exciting new world of open finance
- A tailored salary and bonus scheme, accompanied by a talent management review process designed to recognize and advance your exceptional performance.
- To enjoy a healthy work-life balance with our unlimited vacation policy and flexibility to work in a hybrid model, both from home and from the office, encouraging personal well-being and flexibility
What you'll do.
Within each rotation you will be placed into the Customer Support Engineering teams and will support on a variety of activities, for example:
- Respond to customer requests.
- Perform functional investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
- Update clients on the progress towards issue resolution.
- Participate in client (phone) meetings, WebEx sessions.
- Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
- Preferred Active Support and Global Services projects opportunity identification, qualification, assessment, and proposal.
- Support in creating a best-in-class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
Rotation pathways will depend on various factors, including your career interests, development needs, location, and business demands. Once you have completed the FinStart Program, you will have the opportunity to align yourself with an area of our business based on your interests, capabilities, and business need.
What you'll need.
- Bachelor's or Master's degree in Finance, Capital Markets or Computer Science
- Basic/medium financial knowledge related to banking and/or Capital Markets concepts
- Basic technical skills or interest in IT (eg: MS Office - particularly Excel, database, user interface technologies)
- Basic knowledge of SQL and Unix is not mandatory, but will be considered an advantage
- Good written and spoken English
- Act both as a team player and self-learner
- Possess analytical thinking, be detail oriented and well-organized
- Strong communication skills
- Curious and comfortable with ambiguity
- Flexibility and ability to work in a fast-paced environment
At Finastra finance is open. For more information, please view our website: www.finastra.com/careers
Finastra: Who are we?
At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We're one of the world's largest FinTech's working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first.
Your future at Finastra
We believe that finance is OPEN. By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody. Our people are our greatest asset and we provide an environment where you can develop and grow your career. From graduates to experienced professionals, we're leaders in our roles and a key part of making Finastra one of the world's leading FinTech's.
Why join us?
Alongside amazing colleagues and engaging work, we want to help you get the best out of your career. We offer continuous learning and development to take your skills to the next level. It's not just about being the best you can be at work we also a variety benefits to make your non-work life better; including paid holiday, flexible working, pension, health and well-being initiatives and many more. If you're looking to build your career, work with experts and most of all have fun, join us.