Responsibilities
What will you contribute?
The holder of the role is a product specialist, with technical or functional competencies on one or more Lending products. Person is responsible for directly and actively engaging with Customer and other internal teams on issues that are raised and to try and resolve them in the shortest time possible.
Besides getting involved in bug validations, ESG analyst may be requested to go onsite on special missions to help a client out of a critical situation.
Technical analysis of highest order is expected using Java coding skills and troubleshooting skills and usage of tools to find the root cause of issues.
Expected to work in multiple shifts to support Customer worldwide.
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Also to work as part of a global team.
Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
Product knowledge
- Has acquired a solid understanding of the overall functionalities and capabilities in the product domain of Lending.
- Capable of properly validating requirements, reviewing specifications, and participating in the validation of new releases
- Uses solid understanding of market practice, 3rd party products, trouble-shooting, technical architecture and processes to add value by proposing product enhancements and improvements
Issue Investigation
- Handles complex cases and involves other parties from the Development Center, when necessary
- Follows Best Practices for case management and takes a systematic and methodical approach to resolving complex solutions
Case tracking
- Is capable of working on multiple tasks simultaneously, with regular interaction with the client
- Manages multiple tasks in parallel under pressure and when necessary promptly investigate issues on a remote basis
- Follows up on crisis to ensure the team is able to get client on track.
- Provides regular updates on projects, identifies risks and raises warning when necessary
Client interaction
- Engage in discussions with Customer on cases worked on.
- Travels onsite on client missions to drive case resolution and complete issue analysis, when necessary
Planning and Development
- Uses experience and high-level technical/functional knowledge to coach junior colleagues to solve cases and secure the delivery of the team's objectives
- Stays up-to-date in his product and technical knowledge via self-study and self-discovery
- Delivers on time and within the estimated timelines and is able to foresee impact of changing priorities
Required Experience:
- Strong Technical expertise with functional knowledge
- 8-12 years of experience
- Strong problem solving and analytical skills
- Strong Core Java coding skills
- Strong knowledge and experience on JAVA, databases.
- Strong in XML
- Strong in Writing Database queries
- Strong Trouble shooting experience using Java code and other tools.
- Should be able to analyse complex issues like memory heap garbage collection, CPU statistics, server logs, database logs and heap dumps
- Good time management and ability to manage multiple tasks in parallel under pressure
- Ability to work independently as well as being a team player
- Able to handle pressure when working on-site
- Able to provide input on the definition and implementation of projects
Qualifications & certification
- Basic degree: Preferably in Engineering / Mathematics / Computer Science/ Finance / Business Administration