Responsibilities
About the Role
Are you fluent in French and English with a knack for managing customer relationships?
Join our European Collections team at Finastra, where you'll play a key role in managing credit control and collections for our European banking customers. This is an opportunity to develop specialized financial skills while working in a collaborative, international environment.
Key Responsibilities
- Manage credit control for French-speaking customers, ensuring timely collections.
- Communicate professionally in both French and English via emails, calls, and meetings.
- Collaborate with key internal teams, including: Sales, Project Management, Commercial Finance, Finance Business Partners and Legal.
- Analyze customer contracts and relationships to ensure compliance and risk mitigation.
- Identify and escalate payment or contractual issues to the appropriate teams.
- Perform financial analysis using Excel (VLOOKUP, pivot tables) to support collections efforts.
Want more jobs like this?
Get jobs in Bucharest, Romania delivered to your inbox every week.
What You Bring
- Fluency in French and English (written and verbal).
- 2-3 years of experience in customer service, credit control, or collections within an international environment.
- Strong business acumen and ability to navigate cross-functional interactions.
- Negotiation skills to manage customer payment discussions effectively.
- Proficiency in Excel for financial data analysis.
Preferred Qualifications
- Background in Customer Support Management (CSM) or financial operations.
- A proactive mindset with a willingness to learn and develop specialized skills.
- Experience handling complex customer interactions in a professional setting.
Why Join Us?
- Gain expertise in credit control and collections within the banking sector.
- Receive comprehensive training and ongoing professional development.
- Work in a supportive and diverse team environment.
- Enjoy a competitive compensation package and growth opportunities.
Our Commitment to Inclusivity
At Finastra, we are committed to creating an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity fosters innovation and drives our success.
If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and play a crucial role in delivering exceptional support to our valued clients.