Responsibilities

Job Description

The Back Office Operations Analyst (Payments/PAPP/ROT) is responsible for examining and completing requests regarding changes in payment(s) and/or term(s) for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to investigate and/or update repayment schedules or payments as set in the guidelines.

Skills and Experience

• Min 1 year Student Lending Experience
• High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s) and/or payments
• Excellent keyboarding skills, with the ability to successful maintain high quality standards.
• Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
• Excellent communication skills (verbal/written/interpretation).
• Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
• Excellent time management skills, with the ability to adapt to an ever-changing environment.
• Basic to intermediate mathematical skills would be preferred.
• Must be flexible between 7:00 am and 5:00 pm, Monday through Friday.