Responsibilities
Finastra is actively seeking talented, ambitious, and curious individuals to join our FinStart Program starting in Summer 2025. This unique development program is an excellent opportunity to accelerate your career, by enhancing your skills, building meaningful relationships, and participating in challenging and innovative projects while rotating through various areas of the firm.
You will be supported with mentorship and training throughout the program to help guide your career development and while you take on various challenges you will get to work with awesome people in a highly collaborative environment.
Here's what you can expect.
- A structured, high touch 2-year development program, offering a wealth of learning opportunities across our technical support engineering teams.
- An introduction to Finastra that will provide an overview of the structure of our company, the way we do things and many of the people you'll be working with.
- Rotations may include spending 12 months across different areas in our TCM Business Unit.
- An accelerated learning program that will prepare you for success as the high performers of tomorrow, with networking opportunities, coaching, project work assignments, structured leadership learning from our Executive team and ongoing technical and soft skill training to develop highly transferable skills.
- Opportunities to embrace a global experience and become part of a community, fostering team building, expanding your network and accelerating your personal and professional growth.
- A chance to learn more about the fintech industry and how you can contribute to an exciting new world of open finance.
- A tailored salary and bonus scheme, accompanied by a talent management review process designed to recognize and advance your exceptional performance.
- To enjoy a healthy work-life balance with our unlimited vacation policy and flexibility to work in a hybrid model, mainly from home with meet ups, team days from the office, encouraging personal well-being and flexibility
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What Will You Contribute?
Reporting to the CS Senior Manager, you will be the key interface between Finastra clients on one side and the Customer Support organization on the other, contributing to the overall delivery of software and services to ensure a world class customer experience.
You are a product specialist with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. You'll also use your technical expertise to assist functional consultants on an as-needed basis. At times, you may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises.
Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from financial perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical, but not only, investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Write functional specifications and best practices documentation
- Raise/escalate issues with the Team Leader and/or Manager where/when needed
Required Experience:
- University degree Computer Science or related IT majors
- Some knowledge financial markets
- Understanding C/ C++/ Java code is a plus
- Good understanding of MS Excel and/or similar software
- Expertise with Linux Operating system and SQL are a plus
- Skill in Shell scripting or Python
- Excellent written and verbal communication in English
- Analytical abilities, fast learning mindset, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer-facing team