Job Description:
Position Description:
Performs engineering and systems operational support for business unit-aligned functions including Application Support, Cloud Enablement, Environment Management, Digital tier and Web Operations, Platform Engineering and Basic DMZ Network Operations. Coordinates workflows using Continuous Integration and Continuous Deployment (CI/CD) pipelines and associated technologies. Scripts in PowerShell, Python, and Java. Supports application production using Docker, Cloud computing, and Cloud services platforms like Amazon Web Services (AWS) and Azure. Supports technology issues using Ping, Traceroute, DNS, routing, search, and analytics engines such as Splunk and Datadog. Monitors system performance and error logs to ensure a high level of application availability. Provides technical expertise and assistance for crisis management for major system outages or issues with major impact to the business. Consults with application support and development groups on application problems, new releases, new applications, systems, and infrastructure.
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Primary Responsibilities:
- Participates in engineering and builds end-to-end systems environments using Linux and Windows operating systems.
- Implements or configures software to optimize operational efficiency.
- Troubleshoots technical problems, identifies gaps in the end-to-end process, and develops automated solutions to mitigate incidents.
- Creates automated alerts to monitor software performance and application availability.
- Develops queries to monitor logs.
- Creates dashboards for users to monitor application performance and health.
- Develops, creates, and modifies programming language scripts for software application deployment and specialized utility programs.
- Documents procedures, including application flows and dependency diagrams.
- Develops and maintains monitoring and instrumentation capabilities for existing suite of applications.
- Establishes plans for continuous improvement regarding stability and availability.
- Coordinates the adoption of new tools and processes within the team.
- Escalates incidents requiring support to internal teams (development, network, hardware, and vendors) as required.
- Coordinates all activities and provides updates to operations and management.
- Onboards new applications and facilitates the upgrade and modification of existing applications.
- Assists in incident management and problem management to identify root causes and coordinate fixes.
- Creates contingency plans covering key areas of vulnerability within the system.
- Coordinates systems installation and configuration of systems installation and infrastructure changes.
- Develops tools to automate the collection and analysis of operational data.
- Participates in the evaluation of application design to assess their reliability, performance, usage, maintainability, and cost of ownership.
Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Technology and Management, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Systems Engineer (or closely related occupation) providing systems services support for Java/Tomcat applications, Docker containers, Kubernetes, and AWS ECS/EKS platforms.
Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Technology and Management, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience as a Senior Systems Engineer (or closely related occupation) providing systems services support for Java/Tomcat applications, Docker containers, Kubernetes, and AWS ECS/EKS platforms.
Skills and Knowledge:
Candidate must also possess:
- Demonstrated Expertise ("DE") configuring software deployment tools to enable an end-to-end, Continuous Integration/Continuous Delivery (CI/CD) platform; and modifying programming language scripts for software application deployments and targeted utility purposes using Jenkins, Bitbucket, and IBM UrbanCode Deploy.
- DE providing systems services support for Java/Tomcat applications, Docker containers, Kubernetes, and AWS ECS/EKS platforms; and enabling DevOps and Site Reliability Engineering (SRE) practices and principles in multi-Cloud environments using AWS Kubernetes and Amazon ECS.
- DE configuring internet-facing network, traffic-routing, firewall, and webserver environments, troubleshooting problems for component tiers and operating systems using F5 and VMware NSX Advanced Load Balancer (Avi).
- DE creating and instrumenting monitors and dashboards to track, alert, and present application metrics, traces, and logs using Splunk and Datadog.
#PE1M2
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.