Job Description:
The Role
In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program - including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. A significant component of this initiative is to oversee and manage day-to-day operations across all products. The team is searching for an operations manager that can oversee the future state operating model.
- Analyze all reporting capabilities and draft strategy to leverage modern on demand reporting.
- Develop Operations Playbook to define controls necessary for handling day-to-day business operations. This includes P&P's around daily reports including settlement, unreconciled charges, inventory levels, misc. fees, etc.
- Document business requirements of product control settings on processor platform.
- Act as liaison between Treasury accounting. Help reconcile accounting breaks.
- Help drive reconciliation of issue resolution including reporting, chargeback status, exception items that impact settlement, or interchange reconciliation.
- Lead/manage monthly business processes such as revenue/expense reviews, fraud and unusual charges review and tracking.
- Define processes/KPI standards to oversee/manage day-to-day operations across all products, engaging with Fidelity's current program management.
- Establish standards for exceptions reporting/processing and management of settlement & reconciliation.
- Handle daily exceptions reporting and processing.
- Work alongside legal and compliance teams to ensure the debit card products comply with all relevant regulations and industry standards
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The Expertise and Skills You Bring
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 5-7 years of experience, with strong preference for prior work experience involving debit or credit card operations at a bank or asset manager.
- Proven track record of managing business operations and day to day processes.
- Strong understanding of debit or credit card products, market dynamics, and regulatory requirements
- Excellent project management, organizational, and problem-solving skills
- Effective communication and ability to collaborate with cross-functional teams and stakeholders.
The Team
Fidelity's Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.
Certifications:
Category:
Operations
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.