Senior Communications Manager

• Project Management experience in a marketing/advertising agency

The Purpose of Your Role

The purpose of your role is ongoing management of B&W collateral, including legal documents, applications, brochures, branch materials, digital and print kits, and web pages for several lines of business, including Managed Solutions and Wealth. To achieve this, the Communication Manager will work closely with squads, legal and product managers to ensure content and channels are managed optimally and updated appropriately. It is expected that this role will develop in-depth knowledge of all covered products and communications channels to provide recommendations to business partners on aligning content updates. The Communication Manager will conduct periodic rationalization efforts to justify relevance of communications to ensure alignment with communication strategies. The role will not be responsible for writing content. The role will primarily be responsible for working with legal and product teams to manage updates to content.

The Skills You Bring

• Your strong attention to details, project management skills and ability to multi-task and prioritize

• Your ability to influence stakeholders one when changes are needed and gain alignment on implementation plans

• Solid understanding of investment products and services a plus

• Your experience working in a regulated industry

• Your demonstrated ability to confidently interact with and influence business partners/customers

• You are highly collaborative and enjoy working in a highly matrixed environment

• You bring innovative thinking and thoughtful risk taking to any project you tackle

• An ability to see how your work fits into the larger Personal Investing organization

• You are customer obsessed

• Your experience in applying Agile principles and methods to communication update execution and use of tools like JIRA to track and prioritize work

• An understanding of the service and legal collateral lifecycle and how files are pushed through various stages to production

• An understanding of how legal and service materials are leveraged by business partners online and in the field

• Your ability to use data to inform planning and make decisions

• Flexibility to learn new skills and apply them to cover areas of need as priorities shift or as the team realigns

• Your relentless commitment to driving results and owning outcomes

The Value You Deliver

• You will be accountable for managing product and legal updates to legal, service and product documents sent to our customers

• You will serve as the lead for ongoing retention of legal document updates for recordkeeping purposes

• You will oversee an quarterly review of the legal document inventory with legal and business partners

• You will ensure the materials are always available and accurate

• That they reflect the most up to date information on the product or service

• That the content has been fully approved by all stakeholders, including legal and compliance

• Coordinate updates to ensure we enhance scale and efficiency from a timing and cost standpoint

• You will partner with development, content and operations teams to implement changes

• You will ensure communication experiences put the customer first

• You will oversee post-release production support and maintenance

• Lead channel forward in reducing reliance on print, improving production time, and reducing manual tasks and non-value add activity

• You will take personal accountability for your work

• Keep abreast and share standard methodologies in marketing channel execution and technology

• You will build strong relationships with all of your key partners

• You will build a strong understanding of the financial product you support and how and where the content is distributed

How Your Work Impacts the Organization

The Communication Management team within Fidelity Brokerage coordinates almost all product communications used by our field reps to service customers- ensuring we align to industry and enterprise standards. The CM ensures the materials are accurate, available, reflect all up to date financial product and legal compliance information and are included with the appropriate communications to our customers to meet all of our regulatory obligations. The team is experts in the content they maintain as well as how and when the content is distributed to our customers.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.