Job Description:
The Role
As a Senior Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment!
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The Team
The Business Analyst (BA) is part of the Fidelity Health Solutions' Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement digital product and service features in health care applications from inception to delivery. These squads will continue to bring new Healthcare capabilities to our digital experiences within NetBenefits or our Mobile App.
The Expertise and Skills You Bring
- Bachelor's degree preferred
- 3 - 5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple multi-functional teams
- Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development
- Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
- Solid grasp of the architecture and deployment needed to support web development
- Interact closely with Subject Matter Experts and partners across Fidelity Health Benefits domain to elicit Product requirements
- Work with UXD teams to support prototyping
- Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool
- Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus
- Skilled at translating business vision into defined and prioritized user stories for team's backlog
- Ability to understand sophisticated customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team
- Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features
- Look for opportunities to innovate and take thoughtful risks to get work done better and faster
- Excellent listening, communication (verbal and written), and presentation skills
- You effectively and regularly lead, facilitate, and drive individuals and group meetings to common goals
- You are highly organized and have a strong ability to prioritize and work under tight deadlines
- Skilled at building relationships, fostering strong teams, and influencing others
- You are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies
- You have excellent business judgement and maintain confidentiality of all data
- Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors
The Value You Deliver
- Working in a Scrum Agile environment to deliver software
- Leading and conducting business analyses to formulate and make recommendations
- Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications
- Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)
- Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle
- Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication
- Prioritize multiple initiatives and business analysis tasks at the same time
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.