Job Description:
The Role
As the Stock Plan Services (SPS) Product Manager, also known as the Squad Leader, you blend Stock Plan expertise with a passion for delivering results. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, define the resource requirements, set the mission, and bring the squad together to execute on specific results and ensure respective products or services are available, stable, performant, and supported when required and related cost and maintenance is managed. You will ensure alignment on the 'what' and 'when' of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role. You will work in partnership with the Product Area Leader, team members, and chapter leaders. By role modeling and promoting agile and Fidelity leadership principles, you will promote and sustain an innovative agile culture.
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You possess a customer-first mindset, an ability to develop data pipelines that can be used to track, analyze, and improve our digital products and develop insights that will define the product vision from inception to launch. This is a customer-centric role, working to translate the needs of users into digital business opportunities.
This role will focus on:
- Driving strategic alignment across Stock Plan participant marketing, participant digital, wealth & brokerage for customer engagement
- AI Personalization Integration to personalize content, product recommendations, messaging & user journeys based on customer behavior, preferences, and predictive analytics
- Analyzing customer data from various digital touchpoints to creation actionable insights that inform personalization strategies
- A/B testing & optimization to improve the effectiveness of personalization & digital experiences
Responsibilities:
- Defining, refining, and communicating the your team's mission to squad members and business partners to empower and rally support
- Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad
- Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results
- Inspecting and evaluating progress, and removing impediments for your squad
- Defining, presenting, and evaluating results against agreed acceptance criteria
- Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
The Expertise and Skills You Bring
- 8-10 years of related product management experience, systems development, product development, and/or project/product management
- Knowledge of brokerage & institutional technology preferred
- Bachelor's degree preferred
- Financial services experience preferred
- Agile experience preferred
- You take a data-driven approach to understanding client needs, you translate strategic goals into action, and prioritize to enhance value delivered
- Strong analytical skills with experience defining metrics for your product areas, running A/B tests at scale and dissecting test performance to inform product decisions and roadmap
- Understanding of machine learning concepts and AI technologies, as well as experience in product discovery and feature development for personalized consumer experiences
- You have a continuous improvement approach and possess excellent analytical, organizational, and communication skills
- You are energized by working collaboratively to deliver agreed business outcomes, drawing on the expertise of colleagues to inform the approach and remove impediments to making progress
- Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion
- You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
- You are intellectually curious and model a culture of learning and coaching
The Team
Stock Plan Services provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and improvements to existing products.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.