Principal User Experience Designer

• Designs across all channels including web, native, and automated.

• Partners with user research to understand the customer problems to tackle.

• Distils qualitative and quantitative feedback to unearth recurs themes and promote data-driven design decisions.

• Leads definition of design work and delivers business outcomes across multiple product teams.

• Confers with systems analysts and other software engineers/developers to design systems and to obtain information on project limitations and capabilities, performance requirements and interfaces.

• Develops and oversees software system tests and validation procedures, programming, and documentation.

Education and Experience:

Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Human-Computer Interaction, Human Factors, Human Factors in Information Design, Psychology, Information Technology, or a closely related field and five (5) years of experience as a Principal User Experience Designer (or closely related occupation) performing user interface experience research and testing within a financial service environment.

Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Human-Computer Interaction, Human Factors, Human Factors in Information Design, Psychology, Information Technology, or a closely related field and three (3) years of experience as a Principal User Experience Designer (or closely related occupation) performing user interface experience research and testing within a financial service environment.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise ("DE") identifying user needs through research and interviews for end user facing application (mobile and web) in a financial service or financial product environment; and developing wireframes, user stories, user journeys, mock-ups, and usability requirements using tools including Figma, Adobe Illustrator, or Axure.

• DE performing validation and test designs through user testing methods; interpreting and translating quantitative and qualitative insights into high quality user experiences using tools including A/B testing, UserTesting platform, or Fullstory platform; and identifying AI opportunities and building innovative products using data analysis methodologies including pattern recognition and clustering.

• DE performing user experience research and design using moderated usability sessions, card sorting, Information Architecture (IA)/tree testing, eye tracking, online task-based studies, heuristic evaluation, cognitive walkthroughs, and think-aloud protocol; and understanding user needs and creating user-centric solutions using Google Analytics, Pendo, or Qualtric.

• DE following design thinking practices within the Agile product development environment, including understanding user personal needs and business needs, collaborating with cross functional and multi-disciplinary teams, and supporting and designing key products and platforms using qualitative and quantitative research including surveys, contextual enquiries, or focus groups.

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Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.