Job Description:
The Role
As a Learning Technologist within the Digital Learning Delivery (DLD) team within Institutional Wealth Management Services (IWMS), you will run and maintain the learning platform that supports our external clients using the Wealthscape(SM) platform. Your responsibilities include publishing tasks, participation in strategic improvements to our learning platform, collaboration with instructional designers and facilitators to establish system policies and procedures, and tech-centered development projects that drive our strategy to increase participation in our learning programs in a measurable and effective way.
The Team
The DLD team handles day-to-day management of our learning management system (LMS), including publishing, design, programming, and support. In this role, you will support and consult on subsystems (e.g., virtual meeting applications) and other delivery platforms (e.g., content management system). You will maintain learning content and curricula through a publishing and quality assurance process. As a member of a client service team, you will also have opportunities to lead or participate in consultative, client-facing meetings.
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The Expertise and Skills You Bring
- BA/BS with 5+ years of learning technology or relevant experience
- A solid understanding of learning technologies, including learning management systems (LMS)
- Experience using HTML, CSS, Javascript, and/or SQL preferred
- Experience with reporting and analytics a plus
- Strong written and verbal communication skills
- Client facing communication experience via email, chat, or virtual meeting
- Ability to manage tasks, issues, and solutions independently
- Experience building productive, measurable, and personalized learning experiences for clients to perform at their best
- A curious, proactive, and collaborative approach to bringing new insights into how technology addresses business problems
The Value You Deliver
- Produce support materials on system technology and processes as the need arises
- Discover, plan, and implement new LMS features and functions and identify corresponding metrics
- Monitor and advance LMS issues that are received from clients and users
- Work with technology and product support to improve support workflow and limit tech support issues through education of our support partners
- Troubleshoot issues and submit tickets to vendor as needed
- Provide advice on strategic plans for system use and expansion
- Develop and implement program requirements for large client onboarding events
- Conduct case analyses and readiness assessments for onboarding clients
- Develop product adoption, audience segmentation, and program development strategies with colleagues and business partners
- Engage technology vendors/internal resources to deliver cost-efficient solutions to business requirements
- Enable senior management decision making on issues such as budget, risk associated with developing and maintaining solutions, and earning return on investment
- Develop and promote learning delivery strategies that conform to overall team learning strategy
- Keep up to date with advances in LMS and online learning related learning technologies
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.